Shipping Policy
Shipping Locations
We proudly ship nationwide within Canada, the USA, and to selected international locations. Please check availability at checkout.
Processing Time
Orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time & Rates
Shipping typically takes 3–14 business days. Shipping costs are calculated at checkout based on your location.
Delays
While we strive to avoid delays, shipping times may be affected by high demand, holidays, or weather conditions.
Order Tracking
Once your order ships, you will receive an email with a tracking number to follow your package right to your doorstep. You can track your package anytime via the link provided.
Custom & Digital Items
- Digital Products: No shipping required! You’ll receive a download link right after purchase.
- Custom Orders: May take additional processing time. We’ll keep you updated every step of the way!
Duties and Taxes
Customers are responsible for any customs duties, taxes, or import fees that may apply once the shipment reaches their destination country. These charges are not included in the shipping cost and may be required upon delivery.
Lost or Delayed Packages
If your package is lost or delayed beyond the estimated window, please reach out to us at hello@cutethivgs.com . We’re here to help and make things right!
Address Issues
Please double-check your shipping address at checkout. We’re not responsible for items sent to incorrect or incomplete addresses.
Questions?
We’re just an email away! Contact us at hello@cutethivgs.com for any shipping questions, cute compliments, or order updates.